Return Policy

From what we've worked on before, you hadn't finalized your return policy yet—you only decided that your FAQ would link to a dedicated Return Policy page rather than listing all the details there.

For Isla Blue, a simple policy that fits your waterproof jewelry brand would be:

• 30-day return window from the date of delivery.
• Items must be unused, unworn, and in their original packaging.
• Due to hygiene reasons, earrings are final sale.
• Customers are responsible for return shipping costs, unless the item arrives damaged or incorrect.
• If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery with photos.
• Refunds are issued to the original payment method after the return is received and inspected.
• Shipping charges are non-refundable.